Lauren Anthony

There is something deeply satisfying about thrift shopping. You never quite know what you are going to find on any given day.  It could be a designer dress hiding among the rails, a vintage record you haven't seen in years, a perfect piece of furniture, a stack of books you absolutely do not need, or an inexplicably wonderful ornament that somehow has to come home with you. And then there is the other bonus: buying pre-loved means giving something a second life, whether you're refreshing your wardrobe, furnishing a home or simply looking for something a little different. Plus, it’s the environmentally friendly option! Durban’s charity shops are packed with unexpected treasures, with specialist second-hand stores and pop-up fashion fairs to explore across the city.  Here are some of the best places to start your thrift-shopping adventure. TIME OUT DURBAN RECOMMENDS: 📍 The best things to do in Durban🍽  The best restaurants in Durban🏨 The best hotels in Durban🛏️ Where to stay in Durban📢 Latest news from Durban Follow Time Out Durban on Instagram, Facebook and TikTok! To get the coolest news, features, and things to do straight to your inbox, sign up for our newsletter

There are few things more comforting than the smell of freshly baked bread.  It doesn’t matter if you’re just looking for the perfect sourdough for that charcuterie platter or feel like really treating yourself to something freshly baked; Durban has the spot for you.  Doughn’t waste your time… here are the freshest bakeries in town!  

Who says date night is reserved for Valentine's Day? Whether you're getting to know someone on a first date, celebrating an anniversary, marking a milestone, or simply trying to remember what it was like to have a meal without the kids asking for chips, a good dinner for two is always worth celebrating. And you don't need to wait for a special occasion to do it. Durban and surrounds have plenty of restaurants offering date night menus designed to make an ordinary Thursday feel a little more special – often with a few extras thrown in for good measure. From steak and wine to Italian classics, Greek comfort food and the flavours of Mozambique, here are some of the best date night specials around Durban to put on your dinner-for-two list. TIME OUT DURBAN RECOMMENDS: 📍 The best things to do in Durban🍽  The best restaurants in Durban🏨 The best hotels in Durban🛏️ Where to stay in Durban📢 Latest news from Durban Follow Time Out Durban on Instagram, Facebook and TikTok! To get the coolest news, features, and things to do straight to your inbox, sign up for our newsletter.

You don't have to travel halfway across South Africa to get your wilderness fix.  KwaZulu-Natal has an extraordinary range of nature reserves, game parks and protected landscapes, many of which make excellent options for a day trip or weekend away from Durban. Here are some of the best nature reserves and safari experiences to put on your KZN travel list. 📍 The best things to do in Durban🍽  The best restaurants in Durban🏨 The best hotels in Durban🛏️ Where to stay in Durban📢 Latest news from Durban Follow Time Out Durban on Instagram, Facebook and TikTok! To get the coolest news, features, and things to do straight to your inbox, sign up for our newsletter.

Looking for something different to do this Heritage Month? The KZN South Coast is packed with cultural gems that offer a deeper look at the region’s history, heritage and communities. We asked South Coast Tourism & Investment Enterprise (SCTIE) to share some of the area’s best heritage experiences. Their nine recommendations span everything from township tours and cultural villages to 4x4 trails and cave explorations. Here’s what made the list. Follow Time Out Durban on Instagram, Facebook and TikTok! To get the coolest news, features, and things to do straight to your inbox, sign up for our newsletter. TIME OUT DURBAN RECOMMENDS: 📍 The best things to do in Durban🍽 The best restaurants in Durban🏨 The best hotels in Durban🛏️ Where to stay in Durban📢 Latest news from Durban

A particular kind of panic arrives when exams are approaching, and the syllabus still seems impossibly long. You know you should have started earlier. You know there’s more to learn. And suddenly, the thought of everything that still needs to be done makes it even harder to sit down and begin. But according to Hilton-based educational psychologist Terry Shuttleworth, feeling that you have ‘left it too late’ doesn’t mean you have no options. The key is to stop trying to solve everything at once. Disclaimer: Terry Shuttleworth is an educational psychologist based in Hilton, KZN Midlands, working with adolescents and young adults on emotional regulation, neurodivergence and trauma, using Cognitive Behavioural Therapy and somatic-based approaches. Shuttleworth was consulted by Time Out as an independent psychologist and was not commissioned or compensated for comment. Follow Time Out Durban on Instagram, Facebook and TikTok! To get the coolest news, features, and things to do straight to your inbox, sign up for our newsletter. TIME OUT DURBAN RECOMMENDS: 📍 The best things to do in Durban🍽 The best restaurants in Durban🏨 The best hotels in Durban🛏️ Where to stay in Durban📢 Latest news from Durban

Whether you’re writing trials, preparing for matric finals, or a university student getting ready to write life-changing exams, we’ve got your back! Time Out Durban chatted to KZN-based educational psychologist Terry Shuttleworth to get some helpful tips for exam prep – as well as what NOT to do! Here’s a look at the study mistakes almost everyone makes, and how surprisingly easy they are to avoid. Disclaimer: Terry Shuttleworth is an educational psychologist based in Hilton, KZN Midlands, working with adolescents and young adults on emotional regulation, neurodivergence and trauma, using Cognitive Behavioural Therapy and somatic-based approaches. Shuttleworth was consulted by Time Out as an independent psychologist and was not commissioned or compensated for comment. Follow Time Out Durban on Instagram, Facebook and TikTok! To get the coolest news, features, and things to do straight to your inbox, sign up for our newsletter. TIME OUT DURBAN RECOMMENDS: 📍 The best things to do in Durban🍽 The best restaurants in Durban🏨 The best hotels in Durban🛏️ Where to stay in Durban📢 Latest news from Durban  

It’s one of our favourite times of the year again…International Dog Day! Celebrated every 26 August, this is an important day to appreciate that special bond you have with your canine companions. It’s also the perfect chance to remind everyone about the furry friends still waiting for safe, loving homes in rescue centres around Durban.  Don’t worry, you don't have to adopt to make a difference. There are so many great rescue organisations in Durban and across KZN doing vital work to rescue, rehabilitate, sterilise, foster and rehome dogs. We just want you to support them in any way you can! In honour of International Dog Day, here are some organisations worth supporting if you want to help a dog go from the waiting list to a forever home.  This guide was written by Lauren Anthony, a KwaZulu-Natal-based lifestyle writer. At Time Out, all of our travel guidesare written by local writers who know their cities inside out. For more about how we curate, see our editorial guidelines.    Follow Time Out Durban on Instagram, Facebook and TikTok! To get the coolest news, features, and things to do straight to your inbox, sign up for our newsletter. TIME OUT DURBAN RECOMMENDS: 📍 The best things to do in Durban🍽 The best restaurants in Durban🏨 The best hotels in Durban🛏️ Where to stay in Durban📢 Latest news from Durban  

Durban isn’t just a top holiday destination, it’s a pet-lover’s paradise too. From breezy beachfront cafés to countryside pubs with dedicated doggy menus, KZN offers plenty of spots where your furry companion is just as welcome as you are. So hook the leash, pack the treats, and plan a day trip with your favourite travel partner. Great food tastes even better when shared with someone who never judges your order and is always happy to see you. Basic etiquette While you may love and adore your pets, not everyone around you will feel the same. Being mindful and considerate of others sharing the space is essential. Most restaurants enforce a "leash-only" rule, so be sure to follow it at all times. Always clean up after your pet and remember to bring waste bags with you. But, without further ado, here are some of Durban and surrounds' paw-approved pitstops to raise the woof… TIME OUT RECOMMENDS: 📍 The best things to do in Durban😋 The best restaurants in Durban🏨 The best hotels in Durban🛏️ Where to stay in Durban

Who can resist a good market? Great deals, a wide variety of choices, locally made goods and food, live music, and a strong sense of community – all without breaking the bank. Fortunately, Durban is home to a vibrant market scene, perfect for slow weekends and a bit of retail therapy.  Whether you're spoiling yourself or shopping for someone special, we've rounded up some of the best markets in the 031 to explore. 

Can you feel it? It is here! While the World Cup didn’t get off to a sterling start for South Africa, as we once again played Mexico in the opener (we miss you, Shabalala!), that 2010 buzz is resonating as football fever takes hold. Bafana Bafana came crashing out of the tournament after co-host Canada beat them with an extra-time goal. Despite a historic end to a 16-year dry run, it was not meant to be for our boys.  Still, the 2026 tournament action continues. From beach bars and buzzing pubs to cosy Midlands firesides, here’s where you can catch every goal, upset and dramatic penalty shootout up until 19 July.  This guide was written by Lauren Anthony, a KwaZulu-Natal-based lifestyle writer. At Time Out, all of our travel guides are written by local writers who know their cities inside out. For more about how we curate, see our editorial guidelines. 

While the rest of South Africa is layering up and scraping ice off windscreens, Durban is doing what Durban does best in winter: getting out and enjoying this epic city.  Because we all know, winter is when Durban truly comes alive! With school holidays starting this week, the province is expecting one of its biggest winter tourism seasons yet. According to the latest Winter 2026 Tourism Forecast, more than 920,000 visitors are expected to travel to KwaZulu-Natal between 26 June and 20 July, generating close to R1.9 billion in tourism spend. "The projected increase in visitor numbers and tourism spend is a strong indication that KwaZulu-Natal remains one of South Africa's most attractive destinations," said KwaZulu-Natal MEC for Economic Development, Tourism and Environmental Affairs, Rev. Musa Zondi. What are you waiting for?   Check out these epic events taking place in Durban and surrounds this winter!  This guide was written by Lauren Anthony, a KwaZulu-Natal-based lifestyle writer. At Time Out, all of our travel guidesare written by local writers who know their cities inside out. For more about how we curate, see our editorial guidelines. 

UPDATE on 2 October 2026: 3pm The Phoenix Wrestling Rampage scheduled to take place on Saturday, 17 October 2026 at Stanmore Hall has been postponed, with the new date set to be announced. However, the WWA is still heading to KwaDukuza Mall in Stanger on 19 December 2026! WWAWatch this space for the next WWA date! Professional wrestling brings the drama back to Durban John Cena, Stone Cold Steve Austin, Hulk Hogan, The Undertaker… if these names get you excited, then we have great news for you – KZN now has its own line-up of entertaining wrestlers! All the drama, action, and behind-the-scenes build-up that made WWE so famous in America has landed in Durban, with names like Nightmare, Alex Desire, and Steve Eden gaining a following. And if you missed out on the last World Wrestling Alliance (WWA) events, don’t worry – there’s one coming to Phoenix, Durban on Saturday, 17 October 2026. And yes, you are allowed to pick a favourite, cheer wildly for your hero and boo the villain. READ: What's on in Durban this October!  Wrestling is back in Durban Professional wrestling may be synonymous with huge American promotions, but KZN has a wrestling history of its own. According to World Wrestling Alliance’s (WWA) Shaun Naidu, live wrestling was a big draw in Durban during the 1980s, with events held at Westridge Tennis Stadium. Eventually, the promoters stopped hosting shows, and the local wrestling scene quietened down. WWA is now working to bring that excitement back. “We revived

Durban diners, clear your diary! The LivingRoom at Summerhill is hosting another must-attend event. This follows their MATRIARCHS and Sunday lunch series, which has seen the team working with chefs and creatives from around South Africa, exploring the country’s ingredients, culinary traditions and regional food stories. Now it’s time to go back west. On Saturday, 10 October, The LivingRoom welcomes Chef Sebastian Stehr of Constantia’s acclaimed Beyond Restaurant for a six-course dinner alongside The LivingRoom’s own Chef Johannes Richter, South Africa’s 2026 Chef of the Year. And because two chefs are better than one, the evening will also see award-winning sommelier Jennifer Hugé join The LivingRoom’s Johanna Richter to oversee service and pair the wines with the menu. READ: MADO opens in Durban, bringing Turkish ice cream to Florida Road The LivingRoomGuests can look forward to a delectable 6-course meal. West Coast meets the East Coast “Sebastian and I cook from the same instinct, which is to start with what grows around us. Having him at The LivingRoom lets our guests taste two distinct parts of the country at the same table,” says Johannes Richter. The LivingRoomChef Sebastian Stehr of Constantia’s acclaimed Beyond Restaurant. Stehr is equally excited to bring Beyond’s distinctive approach to Durban, noting: “Sharing some of our creations from Beyond, made with West Coast ingredients, is a great opportunity, and seeing our two styles come together on one menu once ag

October has arrived, which means spring is officially in full swing and KZN is wasting no time filling the calendar. From a brand-new Royal Show chapter and a major wine and food festival to theatre, stand-up comedy, live music, creative workshops, fun runs and an outdoor movie night, there’s plenty to get you out of the house this weekend. Whether your perfect Saturday involves a glass of wine, a comedy show, a colour explosion or cheering on a race, we’ve rounded up what’s happening around Durban and KZN. READ: What's on in Durban this October! Weekend weather Friday Min: 17°C Max: 21°C Clear Skies Saturday Min: 18°C Max: 23°C Slight Rain Sunday Min: 19°C Max: 22°C Showers and Thundershowers Durban Oktoberfest comes to Hollywoodbets Greyville Date: Friday, 2 October 2026 Venue: Hollywoodbets Greyville, Durban Gates open: 3pm Entry: Free Durban View Restaurant: R325 per person |031 314 1736 or [email protected]   QuicketProst! Oktoberfest has landed in Durban. This week’s Lucky Fish Friday Night Racing is getting an Oktoberfest makeover, with a beer garden featuring seven breweries, live entertainment, food vendors, drink specials and a free supervised KidZone for younger visitors. Best of all? Entry is free, so gather the crew and head to Greyville for an evening that combines horse racing with a little Bavarian-inspired fun. Expect beers from: Ballito Brewing Company Nottingham Road Brewery Lions River Craft Brewery Nguni Brewing Company Durban Brewing

Durban has a long history of hosting epic soccer showdowns, and this month is no different! The city is set to welcome fans from across the country for the 2026 MTN8 Final between Orlando Pirates and Mamelodi Sundowns at Moses Mabhida Stadium on Saturday, 10 October 2026. Speaking at a recent media briefing at the stadium, eThekwini Municipality Mayor Councillor Cyril Xaba welcomed the Premier Soccer League’s (PSL) decision to host the final showdown here. “The City is ready to host the 2026 MTN8 Final at Moses Mabhida Stadium. We are working closely with the PSL, stadium management, law enforcement, emergency services and other relevant stakeholders to ensure that the necessary arrangements are in place for match day,” said Mayor Xaba. READ: What's on in Durban this October! Football comes to Durban The influx of supporters and visitors from across the country is expected to create opportunities for local businesses, traders, SMMEs, hospitality establishments, transport operators, and creative practitioners. For visitors, it is also a chance to turn match day into a Durban weekend, with the city’s beaches, restaurants, tourism attractions and hospitality offerings all within reach. “Moses Mabhida Stadium is more than a stadium. It is a landmark that has become part of the City’s identity and a venue that continues to attract major sporting events to eThekwini,” said Mayor Xaba. The MTN8 is an elite South African knockout competition featuring the top eight teams from the pre

Furniture shopping for your new pad? You’re in luck. Weylandts is opening the doors to its new Sibaya showroom at Reefside Lifestyle & Leisure on Saturday, 3 October 2026. You can expect quality furniture, interiors, architecture, food and hospitality under one rather impressive roof. But this is not your standard browse-and-go furniture store. Designed by StudioLandt, the new space has been conceived as an experience in its own right, with multiple levels, changing perspectives and a carefully considered sequence of interiors and materials.   WeylandtsThe design takes its cues from the KwaZulu-Natal coastline. READ: Pick n Pay Wine & Food Festival is heading to Ballito More than a furniture showroom The idea behind the new store is simple: shopping for your home should be about inspiration as much as it is about finding the right sofa. The architecture has been designed to encourage visitors to explore rather than simply move from one display to the next. Different interiors, materials and viewpoints unfold throughout the space, creating something closer to a design destination than a traditional showroom. “We want our spaces to feel like a world,” says Weylandts CEO Chris Weylandt. “Good living was never only about furniture. It’s about how people gather and connect. We want people to linger, not simply pass through.” The design takes its cues from the KwaZulu-Natal coastline, with granite, basalt, concrete, sand, sea and sugarcane influencing the building's material pale

It’s time to get behind our boys in black and white! Watching a rugby match in Durban is unlike any other experience. While the game is always fun, there’s a complete vibe around the stadium both before and after the match. Families arrive to braai in the parking area, with beer gardens and live music making this an epic day out. The Hollywoodbets Sharks take on Leinster at Hollywoodbets Kings Park this Saturday, 3 October, and plenty is happening before and after the rugby. READ: Pick n Pay Wine & Food Festival is heading to Ballito What you should know before heading to the Shark Tank 1.     Get there early The stadium precinct is expected to be busy, so you’re encouraged to arrive early to avoid traffic and make the most of the pre-match atmosphere. The outer fields will have food and drinks, a Beer and Gin Garden, Big Green Egg braai facilities, kids’ inflatable rides, interactive activations and live music from 1pm. 2.     Where to park You can park on the stadium outer fields, but match day parking costs R220, with tickets bought online or from The Sharks Ticket Office. You must have a valid parking ticket to enter the precinct, ready with you to show the parking attendants who will direct you to your allocated field and parking space. No gazebos are permitted, and only gas braais are allowed on the designated parking fields. 3.     Where to get picked up afterwards If you’re getting collected after the match, there are dedicated pick-up and safe zones available on the

When a fire tore through Delfi Greek Taverna in Windermere last month, the Teranes family lost far more than a much-loved Durban restaurant. Their home of six decades, their possessions, and countless family memories were destroyed in a matter of hours. Now, the city’s creative community is coming together to offer something the family could use a little more of right now: an evening of joy. A night of music, magic and comedy Durban Loves Delfi is a special one-off variety show taking place at the Milkwood Theatre at Danville Park Girls High School on Monday 19 October at 7pm. The best news? All proceeds from ticket sales will go directly to the Teranes family. Hosted and MC’d by Hello Poppy, the evening will bring together an eclectic mix of musical theatre, magic, comedy and young performers. The line-up includes the sparkling musical theatre trio the Glitter Girls, featuring Lisa Bobbert, Liesl Coppin and Marion Loudon. Also taking to the stage is Mo Magic, the prominent South African magician, mentalist and MC known for combining illusion, mind reading and family-friendly comedy. Storyteller and entertainer Rory Petzer will bring his trademark blend of humour and heart, while young performers from the International School of Performing Arts will add another dimension to the evening. And the generosity extends well beyond the performers. The Hello Poppy team and the entire line-up are donating their performances. Danville Park Girls High School principal Linda Scholtz has

Who would've thought that TV and movies would get us back into books? But not just any old books... comic books! The rise of the DC and Marvel universes on screen, alongside shows like The Big Bang Theory, has helped make geek culture considerably more mainstream – and local comic book store owners Reza Adam and Naseemah Desai are loving the inclusion. To celebrate National Comic Book Day on 25 September, we asked the owners of Project Mayhem more about this not-so-niche literary subculture, why comic books continue to draw new fans and why Durban's geeks should stop in for a squiz. Project MayhemProject Mayhem is the only traditional comic book store in Durban. READ: Glenwood Book Fair brings books and big ideas to Durban this Heritage Weekend First things first: what exactly is a comic book? If your knowledge of comics begins and ends with knowing that Batman lives in Gotham and Spider-Man has excellent climbing abilities, you're not alone. Comic books are, of course, illustrated stories, but for collectors and fans, there's considerably more to them than speech bubbles and superheroes. For Reza, the artwork is a crucial part of the experience. “Comic books are not just storytelling but have a lot to do with the visual art that can stir one's imagination. The artwork enhances the story. Most people have their favourite writers, artists and characters and will collect books that involve any of these aspects.” So while the words tell you what's happening, the art can comple

October is bringing it all to KZN! You can watch the South African Lipizzaners perform their spectacular displays in Karkloof, raise a stein at Oktoberfest – and many beer runs - head into the Drakensberg for a trail-running weekend or settle in for live music from some of South Africa’s best-known performers. If you thought things were winding down as we approach year-end, you were wrong! Get out your diaries (or Google calendars) and start taking notes. READ: Durban Beyond the Beach: Come hungry to Mkhize Rooftop Durban Sharks Rugby vs Leinster Date: Saturday, 3 October 2026 Time: 6.30pm Location: Hollywoodbets Kings Park, Durban Teams: Sharks vs Leinster Tickets: Check Sharks Rugby for tickets. FacebookGet some Sharks gees in the first week of October! Get ready for an evening of top-class rugby and plenty of gees when the Sharks take on Leinster at Hollywoodbets Kings Park this October. Durban rugby fans can head to the stadium on Saturday, 3 October for what promises to be an action-packed clash between the home side and Irish powerhouse Leinster. Expect a lively match-day atmosphere as the Sharks take to their home turf under the Durban lights. #HatsOn4CPC Fun Walk Date: Sunday, 11 October TimeS: Arrival from 7am | Walk starts at 8am | Ends approximately 11am Location: The Amphitheatre, North Beach Promenade, opposite Southern Sun Elangeni & Maharani Hotel Route: Along the beachfront promenade towards Moses Mabhida Stadium and back Tickets: R100 adults | R50 childr

Feel like you just need to run? Possibly in the mountains, surrounded by some of the world’s most incredible scenery? Perfect. Take this as your sign to enter the Kudu Canter Trail Run, taking place from 23 to 25 October 2026 in the Central Drakensberg. This boutique trail-running event brings runners and walkers to a scenic spot between Durban and Johannesburg for a full weekend in the great outdoors.   READ: Deadly Dozen Durban 2026: One of the toughest fitness races is coming back to the city What can you do? The Kudu Canter caters for different ways of enjoying the outdoors, with runners and walkers welcome to tackle the scenic routes around Spionkop Dam. If running isn't quite enough adventure, there's also a 300m dam swim on both days. This is a safe and refreshing way to cool off after spending time on the trails. The idea is to make the event accessible to families and outdoor enthusiasts rather than turning the entire weekend into a serious race mission. With that in mind, the supervised kids’ zone gives younger visitors somewhere to enjoy themselves while the grown-ups tackle the trails. Once Saturday's racing is done, there's no need to pack up and head home. The race village becomes a base for a weekend of outdoor activities, with opportunities to fish, cycle, swim, birdwatch, or just relax! There's also a Kudu Canter Apparel Shop selling the event's funky pants and activewear, while runners are encouraged to bring old running shoes for a donation drive supporti

The Heritage Day public holiday falls on Thursday (24 September), which – in South African terms – means it’s pretty much a long weekend! This is the perfect excuse to get out of your comfort zone and try something fun! We’ve found it all for you. From a massive lifestyle pop-up to Heritage Month celebrations, music, painting, music and more, there’s plenty happening around Durban and beyond from Thursday through Sunday. Here’s what to do around Durban and KZN this Heritage Day ‘long weekend’. Weekend weather Friday Min: 20°C Max: 23°C Partly Cloudy Saturday Min: 20°C Max: 25°C Showers and thunderstorms Sunday Min: 20°C Max: 25°C Rain showers Durban Australia vs South Africa: 1st ODI Date: Thursday, 24 September 2026 Time: 10 am Location: Hollywoodbets Kingsmead Stadium, Durban Tickets: From R200 via TicketPro BrianAJacksonDon't miss the cricketing action at Kingsmead this Heritage Day. Heritage Day is getting a cricketing twist as South Africa takes on Australia in the first ODI of the Australia Tour to South Africa at Hollywoodbets Kingsmead Stadium. Expect a big match-day atmosphere as thousands of cricket fans head to Kingsmead to watch some of the world’s top players go head-to-head. With a full day of one-day international cricket on the cards, it’s a great way to spend the public holiday if you’re looking for a little sporting excitement. Grab your tickets, round up your cricket-loving crew and settle in for a day at the stadium. Heritage Day Concert: S

It’s good news for South African travellers! FlySafair was named Best Low-Cost Airline in Africa at the 2026 World Airline Awards this September at The Langham Hotel in London. This is FlySafair's fifth time winning the award, having previously won the Skytrax title in 2021, 2022, 2023 and 2025. FlySafairThis is yet another award for the low-cost carrier. READ: US announces new visa restrictions for select South Africans A big win for a budget airline The World Airline Awards – often referred to as the ‘Oscars of the aviation industry’ – have been organised by international air transport rating organisation Skytrax since 1999. These are based on an independent customer satisfaction survey, with more than 24.8 million eligible entries collected from travellers across more than 100 countries, covering more than 300 airlines worldwide. “This recognition from Skytrax belongs to every team member at FlySafair who shows up each day to get South Africans where they need to be, safely, on time and affordably,” says Kirby Gordon, CMO of FlySafair. “Being named Africa's Best Low-Cost Airline reflects that consistency, and it's an honour we don't take for granted. To our customers, thank you for continuing to choose us and for trusting us with your journeys.” READ: Kruger’s comeback after devastating floods! On-time performance remains a focus One of FlySafair’s key selling points is getting passengers to their destinations on time. The airline recorded an on-time performance (OTP) ra